Welcome to Russ Darrow Mazda of Milwaukee

The staff was friendly, fast, and professional. The waiting area was clean and comfortable, and the whole process was quick but thorough. Highly recommend if you want honest, efficient service that leaves you feeling confident in your car!

This shop only cares about money, not service. I was shopping for cars a couple years ago, and this shop was my first stop. The salesman was respectful, but the finance guy was a creep. He asked me to come into his office, proceeded to try to flirt with me, and then offered his weed pen to me. I left without buying a car, and purchased my Mazda elsewhere. Now, there’s a recall and extended warranty issue that I wanted to get fixed at a Mazda dealership. I called Mazda Metro and made the appointment for the repairs. I took time off work to drive to the shop just for them to tell me it’ll be nearly $300 to run diagnostics and other things which they failed to mentioned when I made the appointment. I left immediately. I called another Mazda dealership and they took care of the issue without charging me anything.

Serive appointment was supposed to take 1 hour, 1 hour 30 minutes at most. Ended up taking over 2 hours. Only got 1 update during the course of service.

Went in for a last minute wheel alignment appointment which was more than happy they had an available slot. But upon the service I was sent the usual video (with service updates and explanations). In this video it started off with my car parked and ready to go while stating that my inner tie rod was disconnected and they had connected and tightened everything. It left me clueless as me and a certified mechanic (UTI grad) made sure everything was connected the day prior. I was able to make it to the dealership (30 mins mixed on and off the high way) with no issues on pulling, shaking, popping noises, etc. If the tie rod was truly disconnected they should have shown it on part of the video as they always record problems before and after; from my personal experiences at Mazda dealerships. Now I am not calling them liars but it is something to question. Also I was charged an environmental fee. Normally I understand that fee on an oil change or tires or something being removed and thrown away. But for a wheel alignment?! What exactly did they need to safely dispose of? Latex gloves? Overall the service has been completed and it’s all I went in for. So that’s a positive side…. Now I have to find out why there’s a popping sound from the driver side when I steer left. It was not there before the alignment but I will be taking it to be seen by someone else instead. Thank you for attending my ted talk!

I was Able to schedule the day before. The Service was prompt and thorough. have a nice day

Alway's great ! No complaints - customer service is always great. Super easy and quick process

I traded my car. Wonderful people. Made everything very easy and quick turn over. Highly recommend

Wonderful staff. No pressure. Quick turn around. Love them.

Reliable and efficient service department. I’ve been using them for over 10 years. Would recommend them!

Liked the video. Didn't like that the technician pulled the cabin air filter to try and sell me a replacement, but didn't bother to simply knock the junk out of the old one before reinserting it after I declined. Would've taken five seconds to tap into a trash can.

Everything was great! Staff was helpful and definitely helped me pick out exactly what I wanted.

Very thorough and quick.

On time for my appointment; love the service review videos

I rely on this shop to recommend needed maintenance. When I go in for an oil change, I appreciate the inspection. Although they often find additional things that need to be done, I don't disbelieve them. I have had all of my work done here since I bought my used Mazda (from a different place).

The Mazda service center was excellent—clean, friendly, and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend!