Customer Testimonials
I had a great experience buying with Janea at Russ Darrow Mazda! She was very thorough and got me the deal and price I was looking for! I would highly recommend her to anyone looking to purchase a Mazda!
Great service!
Very professional and friendly service. Thumbs up👍🏻
I had an outstanding experience working with Tim Scott and Gwen Moore. I can't say enough great things about both of them! They made the entire car-buying process easy, stress-free, and enjoyable from start to finish.
Tim and Gwen were genuinely kind, honest, and never made me feel pressured. They took the time to answer all of my questions and made sure I was comfortable every step of the way. It's rare to find people who truly care about their customers, and it really showed throughout the entire experience.
I highly recommend this dealership, and if you have ... Read More Google - Jun 27, 2026
Had a wonderful at this dealership! Chris was extremely helpful and knowledgeable when it came to picking out a new car. Everyone is extremely kind and made this process very easy! Definitely would recommend
Janea I had an outstanding experience purchasing my new Mazda CX-90, and I want to sincerely thank this person for her exceptional service.
From the very beginning, she was incredibly kind, attentive, and professional. She went above and beyond to negotiate and fight for an excellent monthly payment that fit my budget, always keeping my best interests in mind.
Her dedication, patience, and commitment made the entire process smooth and stress-free. It’s rare to find someone who genuinely cares about their customers the way she does.
Thank you for making this such a positive experience. I truly appreciate everything ... Read More Google - Jun 26, 2026
Janea did a great job with us, she was amazing, she helped us through all the process, she was so kind and supportive. We had a great experience. Thank you Mazda!
I am very happy with the smooth process of purchasing a vehicle through Tim Scott Jr. Very knowledgeable and not pushy. I highly recommend Tim for top tier service!
Janea was so nice and took time to help me out when I barely had any help. 10/10 would recommend going to her if you decide to go with Mazda!!!
Set up a service appointment receiving an open window to stop by next day. Service advisor Landon assisted with my issue. Master window switch on the driver side that controls mirrors and windows that stopped working on my brand new Mazda CX 70. Waited in the customer lounge while the vehicle was inspected. Found out the issue was a loose connection in the window switch. It was repaired quickly, and I was on my way in about 45 minutes. Most importantly, I appreciated the quality in which the service issue was addressed by Landon and the dealership service team. I appreciate the ... Read More Google - Jun 24, 2026
Liars and scammers. They try to upsell you the additions and protections like crazy. After they say they were gonna discout the stuff, on the final bill they dont.
Brought my 2023 Mazda CX5 in for warranty repair. Problem was solved quickly and professionally for no charge. It would have been even nicer if they washed the car. But, you can’t always get everything.
I did not receive the service I used to. I am quite dissatisfied. I’ve noticed a decline on the services over the last few years. I over the last two years the quality of the service it has definitely declined
Gwen kept blowing us off and never personally getting back to to us-She could of done better!
I had a seamless transaction purchasing a new Mazda Miata. Alex, the manager was amazing to work with. He made everything so easy & I was purchasing a car from out of state. Alex & his team were great to work with! I'm loving my new car & appeciate all of Alex's extra efforts to made it happen. He was the best!
Tim Scott helped us through the whole process of finding our next car. All the staff were personable and knowledgeable, which made the buying process easy. The dealership was great over all and would highly recommend buying from them.
Tim assisted my daughter and I as she purchased her first new car today. He was nice and informative.
Tim was very helpful and informative through the car shopping process. Thank you again!!
Greet service on a great holiday! Tim did a fantastic job meeting our need and getting us settled.
Milad was an incredible help throughout my entire purchase process. The customer service and knowledge that he brought really helped ease my nerves related to making such a big help. Thanks!!
Nice, quick experience with Daryl and Jalen purchasing a car. The finances with Noah were among the quickest I've ever had. Thanks!
Service was done with top quality, communication was great and they got everything done quickly and efficiently!
Got a good car. Happy with it. Drives nice and has lots of nice features.
Easy appointments, excellent service. Reasonable price for service and parts. Explains what they are going to do and the cost ahead of service.
All was done to my satisfaction. Neat and clean work shop . Will be back again
Scheduling my appointment was quick and easy. Oil change and tire rotation were fast and friendly
Erica was wonderful! Things went smooth, price was great!
Janea was so helpful during our visit here. I came in knowing nothing but the color I wanted and how much I was willing to pay a month and Janea was able to find EXACTLY what I wanted. When I was hesitant about the pricing, she took the time to break everything down and explain what I was actually paying for! She was very patient with us and answered all question, comments and concerns leaving us very satisfied with our purchase today! We appreciate you Janea!
It was a genuine pleasure to work with Milad. He was informative, patient, and professional with any and all inquiries, and he was able to work towards a deal that I was satisfied with. As a first-time car buyer, I was surprised to have gotten the best and most straightforward deal at this location as well, but I'm also grateful for this location's staff and their efforts to ensure such a positive, stress-free experience for potential buyers like myself. See what they can do for you, if you're shopping Mazda.
Great experience. Jammal took great care of us. He was patient while I figured out what I wanted to do and dealing with changing options etc. Thank you.
Tim found me in the lot trying to find the entrance and the rest is history. The car I wanted was gone but he let me look at one that just hit the market, knew I wasn’t excited and got me a car I was considering across the road. Persistent without being pushy and I’m glad I got Tim as my sales rep.
Robyn and Jaylen, were both so great with working with me and getting me in and out in a timely manner. Highly recommend.
In my quest on finding a new vehicle, I went to test drive a few different vehicles at Russ Darrow Mazda in Milwaukee. Janea Anthony was my sales person. She was helpful, efficient and she listens without being pushy. I highly recommend her if you are in the market for a new car.
Was welcomed at the door immediately. I had one of the smoothest, informational, relaxed, and overall great experience.
Excellent customer service is provided at Russ Darrow Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I greatly appreciate. Thank you to everyone who assisted with my oil change on 6/12/26. You did an amazing job! Also, thank you for the car wash, a very, very nice touch & much appreciated!
Had an amazing buyer experience very helpful, relaxed, and overall chill environment. Nate the salesman did a great job not only showcasing the car as well as giving any and all information. I highly recommend this dealership if you’re in the market for a new, or used Mazda.
Erica at the dealership made my experience incredibly easy and satisfying!
I had a very smooth and encouraging experience with Erica a week or two ago! Erica was super helpful, and a great listener! I will share my positive thoughts with all my friends!
I worked with Erica O'Brien-Mininni and she was very easy to work with. She was professional and not pushy at all as we looked through options. Highly recommend .
Erica was helpful and went above and beyond! I'd buy a car from her any day!
In Bruce I trust. I am a pretty loyal Russ Darrow customer having bought 4 cars there and using them for service for over 10 years. It is all due to Bruce my service advisor.
Keep in mind this is my first time having a service done at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely inconvenienced and treated like I was invisible and not important enough.
Two weeks prior I came in and scheduled three services. Oil change, seatbelt inspection and sunroof inspection. I come in the day of the appointment and was told that I couldn’t wait on the car because it needed to be in the shop for a while (whatever that meant). ... Read More DealerRater - Jun 11, 2026
5-Star Review for Russ Darrow
Aleksey Bolotin and his team at Russ Darrow went above and beyond to meet our budget and exceed every one of our expectations while helping us buy a car for our daughter. We truly appreciated their understanding, commitment, and friendliness throughout the entire process.
We initially looked at a Mazda CX-30 that wasn’t quite what we were expecting, but thanks to them we walked out with a much better deal — and our daughter left with a huge, happy smile on her face!
Thank you so much! We will definitely be referring friends and family ... Read More DealerRater - Jun 11, 2026
I have never been charged a surcharge when paying via credit card at other Mazda dealerships. I think charging a surcharge when the cost of repairs are already high speaks to how much your location values their customers and I most likely will go back out to Brookfield for services.
Bruce and Nick in Service are both tremendous to work with. I have turned several family members into Mazda drivers based on my experiences with these two professionals and the overall experience I’ve had at Russ Darrow Mazda of Milwaukee.
Smooth experience, everyone was professional and courteous. Will definitely return to have my vehicle serviced at this location.
I brought my car in for an oil change and tire rotation. The Service Tech Eric sent video stating the oil have been changed and the tires rotated. When I get home, I have my rt front wheel that has abrasion on the rim was still in the same position. When I called Victor my service underwriter back to askhow could the tires have been rotated and that same rim be in the same position. He called me back the next day and said that Eric indeed had not rotated the tires because he couldn't find the wheel lock ... Read More DealerRater - Jun 11, 2026
Landen was amazing! No bs and straight to the point, helped me get a car that I loved without pushing me too much on other cars.
Erica was wonderful to work with. She was knowledgeable, patient and helped us get an amazing price on the car we wanted. I highly recommend working with her. Thank you so much you were a pleasure to do business with.
Milad was very patient and helpful! Toured multiple CX30s and had an overall great experience. Happily walking away with a new car within 24 hours.
This dealer worked very hard to meet me at my price point. I was very happy to drive my 2022 Mazda cx-5 home after only a few hours.
Awesome place ! Super friendly and professional ! Highway recommended .
recommend this dealer as the communication was prompt, clear and transparent on all the services they did
I love the video showing me the status of my car, Landon is well-spoken and kind. Thank you.
Salseman Nathan Z went above and beyond and made everything easy. Tim S also helped out and was great. Finance manager Alejandro N was easy to work with. I was in and out with a new car in a few hours.
Brought my car in to be inspected for a possible engine issue. Bruce was very helpful throughout the whole process, and I appreciated him working with me and being open and honest through a somewhat tricky situation.
I had an absolutely fantastic experience working with Landen. From the moment I walked onto the lot, he was professional, welcoming, and completely transparent. He took the time to truly listen to what I was looking for, answered all of my questions with total honesty, and never made me feel pressured or rushed. Landen went above and beyond to make the entire car-buying process smooth, efficient, and stress-free. If you are looking for a salesman who genuinely cares about getting you into the right vehicle rather than just making a quick sale, I highly recommend asking for Landen
Willing to work with me and pleasant to work with Landen. Excellent salesman Willing to work with me and pleasant to work with Landen. Excellent salesman
Chris was awesome gave me such a great deal. I've been driving luxury for the last twenty years.And traded in my b m w X5 and got the mazda c x 90 premium plus sport 3.3 turbo. This car is packed with fun,space and all the luxury a girl needs. I'm super excited about the third row.
had a great experience at Russ Darrow Mazda, and Milad was fantastic to work with. He was friendly, professional, and patient throughout the entire process. He took the time to answer all of my questions, was transparent about the vehicle I was interested in, and made the experience much less stressful than I expected. I never felt pressured, and he explained everything clearly so I could make an informed decision. I really appreciate the excellent customer service and would highly recommend Milad and Russ Darrow Mazda to anyone looking for a vehicle.
great team at Metro Mazda! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team!
Honored their word with a phone call which is extremely rare. I appreciate Alex being upfront with me.
My husband and I were in this past weekend, and I purchased a new CX-50 that I am absolutely in love with!
I wanted to take a moment to recognize Tim, who was our salesperson. He was truly phenomenal from start to finish. He was personable, knowledgeable, patient, and made sure every question we had was answered thoroughly. What stood out most was that he wasn't your typical pushy salesman. At no point did we feel pressured or rushed. Instead, he took the time to listen, educate, and help us feel confident in our decision.
Tim is not only ... Read More Google - Jun 1, 2026
Milad, Jammal and Alex were great to work with! They helped me with my CX-50 Hybrid purchase. I would highly recommend Mazda Metro. Out of all the Mazda dealerships in SE Wisconsin, they were by far the best to work with.
Russ Darrow Mazda is AMAZING!!! Always courteous,professional and attentive!!!!!! My experience is always top tier
Landon is always a pleasure to work with. He has great customer service and is very knowledgeable!
They do a great job of telling me what my car needs and showing prices up front.
I only take my car to the dealer for any service! Metro Mazda has always treated me well, their Service Department Clerks are the best...yeah I'm talking about you both, Nick and Bruce!!! Pricing may be high for some things, but the quality of work is always top-tier!
They were quick and helpful, offered me a car wash and the video inspection was a very nice addition
Victor was friendly and really explained what was needed on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change.
He is always very friendly and upfront with costs I appreciate his knowledge and it's nice to see a consistent face there
Our technician Billy was awesome and did a great job
Good Strait forward, simple, and nick was helpful. Got me in and out quick with a loaner
Always a good experience here. From the purchase of my vehicle to the maintenance of my vehicle. Staff is courteous and helpful.
The Service team at RD Mazda is great. They always communicate well, listen to my input, and fit into my timeframe and budget
Great service. Fast and efficient!
After a terrible bait-and-switch experience with a dishonest finance manager and salesperson at Russ Darrow Mazda in Madison with buying a vehicle at the Metro Mazda Milwaukee lot, I was able to purchase the vehicle I initially wanted directly from the team at Metro Mazda, and it turned out to be the best experience I’ve ever had buying a car. Erica and Alejandro were both very straightforward and treating me like a real human through the entire process. There were no pressure tactics, they knew what I wanted and didn’t want, what I was willing to pay and ... Read More DealerRater - May 28, 2026
After an awful, shady experience at Russ Darrow Mazda in Madison, working with Erica and the team here was a night and day experience buying the same car Madison told me was already sold. I'll definitely buy my next Mazda from here as well!
After an awful, shady experience at Russ Darrow Mazda in Madison, working with Erica and the team here was a night and day experience buying the same car Madison told me was already sold. I'll definitely buy my next Mazda from here as well!
My service advisor, Bruce Carrick was terrific! Knowledgeable, thoughtful and honest!!
Everyone was super friendly and helpful even after the purchase. It didn’t feel like they just wanted our money.
Noah and his staff work very well and the establishment felt friendly 5/5 definitely would come again
Erica did so well with helping me purchase a car. i definitely recommend this place everyone did their absolute best with my concerns and needs!
Landen Peterson made the whole buying experience a pleasure. Was incredibly informative on everything about the Mazda we were looking at. Took all the pressure off buying and helped make it work for us! Will be going back for my future sports car!
I've been working with Bruce at Russ Darrow for many years now and I trust him implicitly.
I leased a new car and received personal attention. Both Robyn and Landon listened to my needs and followed through without pushing me. I highly recommend them.