Welcome to Russ Darrow Mazda of Milwaukee

In Bruce I trust. I am a pretty loyal Russ Darrow customer having bought 4 cars there and using them for service for over 10 years. It is all due to Bruce my service advisor.

Keep in mind this is my first time having a service done at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely inconvenienced and treated like I was invisible and not important enough. Two weeks prior I came in and scheduled three services. Oil change, seatbelt inspection and sunroof inspection. I come in the day of the appointment and was told that I couldn’t wait on the car because it needed to be in the shop for a while (whatever that meant). I was told there were no loaners available. That’s understandable but my issue was why wasn’t that brought up when I made the appointment so that I could have reserved a loaner . Long story short I was given a courtesy uber home. I did not plan on being stuck in my house all day. I ended up getting a ride from my dad to run the errands that I needed to do that day. While I’m out and about I received a text from uber saying my driver was near by. Basically a ride was sent back to my house before I was even told that my car was ready. So I called cancelled the uber and had my dad bring me back to his house so that I can get picked up and brought back to my vehicle. I once again had to postpone my own plans to come back and get my car. I come back to get my car and was escorted to the cashier. I asked her if my car was being pulled around she said no. So I had to walk outside and look for my own car. I get in the car and the old sticker from my previous oil change was still in the windshield. So I had to go back in and ask about that and was told that you guys don’t do that anymore. At this point I’ve made up my mind that I won’t ever return to this location. I have gone to the greenfield location for the most minor service and been treated a thousand times better. I live 26 mins away from your dealership so all that back and forth could’ve been avoided. I could’ve really just waited for the service to be done because all of this happened in a two hour span.

5-Star Review for Russ Darrow Aleksey Bolotin and his team at Russ Darrow went above and beyond to meet our budget and exceed every one of our expectations while helping us buy a car for our daughter. We truly appreciated their understanding, commitment, and friendliness throughout the entire process. We initially looked at a Mazda CX-30 that wasn’t quite what we were expecting, but thanks to them we walked out with a much better deal — and our daughter left with a huge, happy smile on her face! Thank you so much! We will definitely be referring friends and family to the Milwaukee office, and we’re confident that every Russ Darrow branch delivers the same outstanding service.

I have never been charged a surcharge when paying via credit card at other Mazda dealerships. I think charging a surcharge when the cost of repairs are already high speaks to how much your location values their customers and I most likely will go back out to Brookfield for services.

Bruce and Nick in Service are both tremendous to work with. I have turned several family members into Mazda drivers based on my experiences with these two professionals and the overall experience I’ve had at Russ Darrow Mazda of Milwaukee.

Smooth experience, everyone was professional and courteous. Will definitely return to have my vehicle serviced at this location.

I brought my car in for an oil change and tire rotation. The Service Tech Eric sent video stating the oil have been changed and the tires rotated. When I get home, I have my rt front wheel that has abrasion on the rim was still in the same position. When I called Victor my service underwriter back to askhow could the tires have been rotated and that same rim be in the same position. He called me back the next day and said that Eric indeed had not rotated the tires because he couldn't find the wheel lock which was in the glove compartment. Why Eric couldn't come to the service writer or directly to me and ask where the lock was is beyond me. But instead ,Eric lied in the video. Eric lied to the Service under writer. The dealer committed fraud by stating they did a service that they did not. Appalling, if I could've given you a zero rating I would have. This has been my general experience with this dealership in buying the car and now this is my first time bringing it in there for Service.

Landen was amazing! No bs and straight to the point, helped me get a car that I loved without pushing me too much on other cars.

Erica was wonderful to work with. She was knowledgeable, patient and helped us get an amazing price on the car we wanted. I highly recommend working with her. Thank you so much you were a pleasure to do business with.

Service was quick - oil change with a car wash.

Efficiency and timeliness. Friendly staff

Happy to see the video that shows underneath my car. It's a great way for me to see what the mechanic sees. Thank you for being fast!

Milad was very patient and helpful! Toured multiple CX30s and had an overall great experience. Happily walking away with a new car within 24 hours.

This dealer worked very hard to meet me at my price point. I was very happy to drive my 2022 Mazda cx-5 home after only a few hours.