Meet Our Staff
Management
Jalen Moore
General Manager
Karrar Musa
General Sales Manager
Shane Bode
Used Car Director
Sales
Robyn ODonnell
Loyalty Manager
Alejandro Noyola
Finance Manager
Janea Anthony
Sales
Stanley Moore
Sales Manager
Tim Scott
Sales
Elmedin Smajic
Sales
Milad Masoodi
Sales
Adrian Hryniewicki
Sales
Johnny Perez
Lot Manager
Erica Smiley
Sales
Nathan Zoesch
Sales
Service
Bruce Carrick
Service Advisor
Kirsten Jones
Service Advisor
Nick Mudd
Service Advisor
Zoe DeRose
Service Manager
DONTARIO PALMER
Service Advisor
Finance
Noah Matson
Finance Manager
Administration
Jessica Zurn
Admin
Shaunte ONeal
Cashier/Receptionist
Santana Flower
Assistant Office Manager
Jennie Etringer
Office Manager
Iyonnah Towns
Cashier/Receptionist
Rod Winklepleck
Corporate Director of Sales
Parts
Miguel Mazaba
Parts Counter
Dylan Rueth
Parts Manager
Bruce Carrick
Service Advisor
May 10, 2025
I always get great service at Russ Darrow Metro Mazda.
I always get great service at Russ Darrow Metro Mazda. Everyone is friendly, knowledgeable, and service is efficient.
May 09, 2025
The were very accommodating to get my car one day.
The were very accommodating to get my car one day. With great costomer service and keeping me informed
May 02, 2025
Very helpful!
Very helpful! Made you feel that they wanted to do their best. I will come back.
Apr 26, 2025
Very easy to make an appointment and they have a nice
Very easy to make an appointment and they have a nice waiting area. Would definitely go back. Bruce was friendly and helpful.
Apr 23, 2025
Always prompt, courteous, and efficient.
Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient!
Miguel Mazaba
Parts Counter
May 10, 2025
I always get great service at Russ Darrow Metro Mazda.
I always get great service at Russ Darrow Metro Mazda. Everyone is friendly, knowledgeable, and service is efficient.
May 09, 2025
The were very accommodating to get my car one day.
The were very accommodating to get my car one day. With great costomer service and keeping me informed
Apr 30, 2025
They were quick to get me in for an appointment, very
They were quick to get me in for an appointment, very friendly, professional, and kept me informed about the oil change process. I'll definitely be back again.
Apr 29, 2025
Well organized and prompt with my questions and
Well organized and prompt with my questions and completing the service work required. It was comfortable experience and I will be back for more service.
Apr 26, 2025
Very easy to make an appointment and they have a nice
Very easy to make an appointment and they have a nice waiting area. Would definitely go back. Bruce was friendly and helpful.
Kirsten Jones
Service Advisor
May 10, 2025
I always get great service at Russ Darrow Metro Mazda.
I always get great service at Russ Darrow Metro Mazda. Everyone is friendly, knowledgeable, and service is efficient.
May 09, 2025
The were very accommodating to get my car one day.
The were very accommodating to get my car one day. With great costomer service and keeping me informed
May 05, 2025
Overall service was excellent.
Overall service was excellent. The place was clean, and the service was excellent. However, the coffeemaker should be upgraded. Kirsten did a great job, and you didn’t mind my dog hanging out with me there while waiting.
Apr 27, 2025
Very Professional, fast at Services, and knows how to
Very Professional, fast at Services, and knows how to communicate with customers. I would recommend this place to anyone.
Apr 23, 2025
Always prompt, courteous, and efficient.
Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient!
Robyn ODonnell
Loyalty Manager
Apr 27, 2025
Our salesperson, Robyn, was very helpful and personable.
Our salesperson, Robyn, was very helpful and personable. She made our experience a good one. Not impressed with the detailing of the vehicle; still sap on the paint.
Mar 09, 2025
The sales and finance did not share their numbers until I
The sales and finance did not share their numbers until I signed all documents. The dealership is bad
Feb 26, 2025
We had the pleasure of working with Alejandro.
We had the pleasure of working with Alejandro. He was intelligent, knowledgeable, and very pleasant to work with. He answered all of our questions and made a challenging (for us) process, very doable and fulfilling. We are very happy with our purchase.
Jan 24, 2025
Robyn was very helpful and made the car buying process
Robyn was very helpful and made the car buying process very simple. Thank you so much! :)
Jan 23, 2025
Love My Mazda, great service, Robyn did a great job.
Love My Mazda, great service, Robyn did a great job. We will definitely return in the Future.
Nick Mudd
Service Advisor
May 16, 2025
The employees were very personable, made eye contact and
The employees were very personable, made eye contact and kept me up to date on status.
May 09, 2025
The were very accommodating to get my car one day.
The were very accommodating to get my car one day. With great costomer service and keeping me informed
Apr 23, 2025
Always prompt, courteous, and efficient.
Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient!
Apr 22, 2025
Its my 3rd time here and the service advisors were great.
Its my 3rd time here and the service advisors were great. Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watch the video twice.
Apr 12, 2025
Great customer service.
Great customer service. Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to be patient showing me everything i wanted to look at. I did eventually find the right car. I would definitely recommend this dealer.
Alejandro Noyola
Finance Manager
May 01, 2025
The staff are super friendly but there was quite a few
The staff are super friendly but there was quite a few fees that were not advertised as heavily online. As someone who came looking for a specific car, include those extra prices somewhere obvious so buyers have the transparency upfront! But otherwise everyone was super helpful and personable!!
Apr 27, 2025
Our salesperson, Robyn, was very helpful and personable.
Our salesperson, Robyn, was very helpful and personable. She made our experience a good one. Not impressed with the detailing of the vehicle; still sap on the paint.
Apr 26, 2025
Russ Darrow Mazda was everything and more than I
Russ Darrow Mazda was everything and more than I expected. Tim Scott and Musa and his team made my experience Amazing. I was able to find the perfect car for my daughter. Our whole family are beyond pleased.
Apr 25, 2025
They did everything they could to help me and I
They did everything they could to help me and I appreciate them a lot. They made sure I left happy and satisfied!
Apr 11, 2025
Not so good buying experience.
Not so good buying experience. Sales manager made me feel bad for requesting somebody that speaks Spanish. Although sales manager did work with me, during the negotiation process, it was carried in a hostile, rude manner. Tim and Alejandro were very transparent and Authentic. Also when entering the finance office, high pressure sales tactics make the customer feel uncomfortable.
Noah Matson
Finance Manager
May 01, 2025
Adrian was fantastic!
Adrian was fantastic!!!!! He made us feel at ease. Also, we were surprised that we were able to have our new vehicle the same day.
Apr 25, 2025
They did everything they could to help me and I
They did everything they could to help me and I appreciate them a lot. They made sure I left happy and satisfied!
Apr 12, 2025
Great customer service.
Great customer service. Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to be patient showing me everything i wanted to look at. I did eventually find the right car. I would definitely recommend this dealer.
Apr 11, 2025
Not so good buying experience.
Not so good buying experience. Sales manager made me feel bad for requesting somebody that speaks Spanish. Although sales manager did work with me, during the negotiation process, it was carried in a hostile, rude manner. Tim and Alejandro were very transparent and Authentic. Also when entering the finance office, high pressure sales tactics make the customer feel uncomfortable.
Apr 01, 2025
This is the best dealership I have ever bought a car
This is the best dealership I have ever bought a car from! The staff is amazing and always go above and beyond!!! This was second experience here and it was even better than the first!!!! hands down the best customer service I have ever experienced. They make buying a car fun not stressful!!! Gwen is the BEST! Go buy a car from them!!
Jalen Moore
General Manager
Apr 10, 2025
I have no complaints.
I have no complaints. I’m always greeted in a friendly and helpful manner. I receive quick appointments and great service, and the service video always shows what was done. I truly appreciate this Service Department. Great service!!
Apr 09, 2025
There is no other place I would go to get work done.
There is no other place I would go to get work done. They are the best!
Apr 01, 2025
This is the best dealership I have ever bought a car
This is the best dealership I have ever bought a car from! The staff is amazing and always go above and beyond!!! This was second experience here and it was even better than the first!!!! hands down the best customer service I have ever experienced. They make buying a car fun not stressful!!! Gwen is the BEST! Go buy a car from them!!
Mar 17, 2025
Janae Anthony & Gwen HELPED ME tremendously!
Janae Anthony & Gwen HELPED ME tremendously!! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in a 2025 Mazda truck with my low car note and its helping building my credit !!! I will love to give a shout to out them two personally and Jalen for making me apart of the Mazda family !
Mar 09, 2025
The sales and finance did not share their numbers until I
The sales and finance did not share their numbers until I signed all documents. The dealership is bad
Janea Anthony
Sales
May 01, 2025
The staff are super friendly but there was quite a few
The staff are super friendly but there was quite a few fees that were not advertised as heavily online. As someone who came looking for a specific car, include those extra prices somewhere obvious so buyers have the transparency upfront! But otherwise everyone was super helpful and personable!!
Mar 17, 2025
Great customer service!
Great customer service!! I always have the best experience with Janea and finance department. No complaints.
Mar 17, 2025
Janae Anthony & Gwen HELPED ME tremendously!
Janae Anthony & Gwen HELPED ME tremendously!! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in a 2025 Mazda truck with my low car note and its helping building my credit !!! I will love to give a shout to out them two personally and Jalen for making me apart of the Mazda family !
Mar 15, 2025
Janea was amazing to work with her and Musa did an
Janea was amazing to work with her and Musa did an awesome job they were very knowledgeable and walked me through every step of the process I’m happy to have worked with them both and I very highly recommend everyone go through them first because you would not be disappointed.
Feb 28, 2025
I love this dealership , so nice and Janae and Gwen did
I love this dealership , so nice and Janae and Gwen did everything they could to get me approved & now I’m in my dream car !!! THANK YOU GUYS
Dylan Rueth
Parts Manager
May 02, 2025
Very helpful!
Very helpful! Made you feel that they wanted to do their best. I will come back.
Mar 23, 2025
Great service!
Great service! Service staff is friendly and communication was excellent. Ordered me Lyft to get back to work and then to pick me up after work to pick up my car.
Mar 10, 2025
Always friendly and efficient service from everyone.
Always friendly and efficient service from everyone. Great service is why I keep coming back!
Feb 23, 2025
Great stuff out there you guys keep my car updated and
Great stuff out there you guys keep my car updated and fresh always when i need it
Feb 19, 2025
Pleasant staff.
Pleasant staff. Timely service. Great waiting room. I appreciate the reminders to schedule service appointments.
Stanley Moore
Sales Manager
Apr 09, 2025
There is no other place I would go to get work done.
There is no other place I would go to get work done. They are the best!
Apr 05, 2025
The sales crew/managers at Russ Darrow Mazda were
The sales crew/managers at Russ Darrow Mazda were friendly, professional and eminently attentive to my car buying needs.
Mar 17, 2025
Janae Anthony & Gwen HELPED ME tremendously!
Janae Anthony & Gwen HELPED ME tremendously!! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in a 2025 Mazda truck with my low car note and its helping building my credit !!! I will love to give a shout to out them two personally and Jalen for making me apart of the Mazda family !
Feb 09, 2025
Do NOT let your guard down with the Financing.
Do NOT let your guard down with the Financing. Their messaging while you are on hold is to trust them with a transparent process. This is not what I experienced with Stanley. Ask to see the financial breakdown on a printed out hardcopy before signing electronically. The electronic tablet does not clearly show the costs. Nor was I shown the explicit additional cost of the extended warranty coverage that was being discussed. I was only shown estimated monthly payments, not the line items. My final loan costs were much higher than I was expecting and I did not clearly see them in the electronic forms. Also if the dealership is going to require purchase of the etch security system for $500, it should be included in the cost of the vehicle, not presented as an additional upgrade, because I was not allowed to remove it from the purchase. The final contract documents also had errors in it that I had to have corrected after the fact. I had no problem with the sales team, they got me in to see a popular used vehicle that I am very happy with and I went into finance with a number that I was pretty happy with other than the etch being required. I was very disappointed with the experience with Stan. He was pleasant to talk with during the process, but I was sold coverage without understanding the additional cost.
Jan 22, 2025
Robyn was great!
Robyn was great!!! Thank you so much for helping me and my family! You rock!
Jessica Zurn
Admin
Jan 14, 2025
Amazing service and even greater staff.
Amazing service and even greater staff. Needed a car asap and Alejandro and Noah from Russ Darrow Metro Mazda delivered, making me feel welcomed at every step of the way and ensuring they cared for my needs. Would recomend to anyone in need of a car. 5 stars!
Jul 29, 2023
Everything was great, except for one tiny issue ……the
Everything was great, except for one tiny issue ……the detail job they did …… waited a long time, for a bad job…..tire dressing all over the paint …… wiping streaks all over the paint, probably just from a dirty towel…… I would have rather had no detail, than a bad one
Dec 04, 2022
Excellent service I would definitely recommend my family
Excellent service I would definitely recommend my family and friends get their vehicle from Mazda metro
Dec 07, 2020
Great and friendly service. Reasonably priced. The...
Great and friendly service. Reasonably priced. The waiting area was clean and entertaining. Everyone in the dealership was wearing masks and very clean and sanitary environment.
Oct 25, 2019
Thanks
Thank you for taking cate of my vehicle. Very good service. No complaints. Would recommend this dealership. That’ all I have to say at this. Time.
Karrar Musa
General Sales Manager
May 08, 2025
I recently purchased the Mazda CX-70 and had a fantastic
I recently purchased the Mazda CX-70 and had a fantastic experience. The vehicle is everything I hoped for—stylish, comfortable, and great to drive. A big thank you to Manager Musa for making the process smooth and professional, and to the salesperson who assisted me throughout with patience and knowledge. Their support made the whole experience even better. Highly recommend both the car and the team!
May 01, 2025
I had a pleasure with working with all three gentlemen
I had a pleasure with working with all three gentlemen great customer service made sure I left with my dream car
May 01, 2025
The staff are super friendly but there was quite a few
The staff are super friendly but there was quite a few fees that were not advertised as heavily online. As someone who came looking for a specific car, include those extra prices somewhere obvious so buyers have the transparency upfront! But otherwise everyone was super helpful and personable!!
Apr 27, 2025
Our salesperson, Robyn, was very helpful and personable.
Our salesperson, Robyn, was very helpful and personable. She made our experience a good one. Not impressed with the detailing of the vehicle; still sap on the paint.
Apr 26, 2025
Russ Darrow Mazda was everything and more than I
Russ Darrow Mazda was everything and more than I expected. Tim Scott and Musa and his team made my experience Amazing. I was able to find the perfect car for my daughter. Our whole family are beyond pleased.
Tim Scott
Sales
May 01, 2025
I had a pleasure with working with all three gentlemen
I had a pleasure with working with all three gentlemen great customer service made sure I left with my dream car
Apr 26, 2025
Russ Darrow Mazda was everything and more than I
Russ Darrow Mazda was everything and more than I expected. Tim Scott and Musa and his team made my experience Amazing. I was able to find the perfect car for my daughter. Our whole family are beyond pleased.
Apr 25, 2025
They did everything they could to help me and I
They did everything they could to help me and I appreciate them a lot. They made sure I left happy and satisfied!
Apr 11, 2025
Not so good buying experience.
Not so good buying experience. Sales manager made me feel bad for requesting somebody that speaks Spanish. Although sales manager did work with me, during the negotiation process, it was carried in a hostile, rude manner. Tim and Alejandro were very transparent and Authentic. Also when entering the finance office, high pressure sales tactics make the customer feel uncomfortable.
Apr 05, 2025
The sales crew/managers at Russ Darrow Mazda were
The sales crew/managers at Russ Darrow Mazda were friendly, professional and eminently attentive to my car buying needs.
Elmedin Smajic
Sales
Apr 16, 2025
So my sales representative was nice but my car having
So my sales representative was nice but my car having problems after one week of having it
Mar 19, 2025
What a great experience working with Elmedin Smajic to
What a great experience working with Elmedin Smajic to identify and purchase a Certified Used Mazda! He was professional, knowledgeable and a pleasure to work with. I would highly recommend stopping at Russ Darrow Metro Mazda if you are in the market for a new or used car and ask for Elmedin.
Mar 09, 2025
The sales and finance did not share their numbers until I
The sales and finance did not share their numbers until I signed all documents. The dealership is bad
Feb 09, 2025
Do NOT let your guard down with the Financing.
Do NOT let your guard down with the Financing. Their messaging while you are on hold is to trust them with a transparent process. This is not what I experienced with Stanley. Ask to see the financial breakdown on a printed out hardcopy before signing electronically. The electronic tablet does not clearly show the costs. Nor was I shown the explicit additional cost of the extended warranty coverage that was being discussed. I was only shown estimated monthly payments, not the line items. My final loan costs were much higher than I was expecting and I did not clearly see them in the electronic forms. Also if the dealership is going to require purchase of the etch security system for $500, it should be included in the cost of the vehicle, not presented as an additional upgrade, because I was not allowed to remove it from the purchase. The final contract documents also had errors in it that I had to have corrected after the fact. I had no problem with the sales team, they got me in to see a popular used vehicle that I am very happy with and I went into finance with a number that I was pretty happy with other than the etch being required. I was very disappointed with the experience with Stan. He was pleasant to talk with during the process, but I was sold coverage without understanding the additional cost.
Jan 31, 2025
Gwen was very welcoming and her energy was GREAT!
Gwen was very welcoming and her energy was GREAT! Elm was knowledgeable and very patient with us. He went through lots of options with us. I had no intentions on leasing another vehicle. I wanted to buy out my other car and be done, but Elm gave us a ton of options and really worked to get us a GREAT deal on a brand new CX-90 and we are extremely happy with our purchase!! Thanks again for the great service and another great vehicle that I am in LOVE with!!
Zoe DeRose
Service Manager
Mar 10, 2025
Always friendly and efficient service from everyone.
Always friendly and efficient service from everyone. Great service is why I keep coming back!
Feb 23, 2025
Great stuff out there you guys keep my car updated and
Great stuff out there you guys keep my car updated and fresh always when i need it
Feb 04, 2025
great service and attention to detail.
great service and attention to detail. also did a bunch of test drives to make sure the problems were actually solved.
Jan 21, 2025
Highly recommend Russ Darrow Metro Mazda to put you in a
Highly recommend Russ Darrow Metro Mazda to put you in a new ride and amazing service department!
Milad Masoodi
Sales
Jan 23, 2025
Robyn O’Donnell was great!
Robyn O’Donnell was great! Very helpful and accommodating! Would highly recommend her to all of my friends and family!! ⭐️ ⭐️⭐️⭐️⭐️
Jan 21, 2025
Very comfortable,,very knowledgeable,very interested,easy
Very comfortable,,very knowledgeable,very interested,easy to talk to and feel comfortable, nice experience
Jan 21, 2025
Fantastic service.
Fantastic service. Inquired on a model that they had in stock. purchase and delivery experience was seamless
Jan 21, 2025
This is a place I will go for life!
This is a place I will go for life! Always helping me, being patient and very professional! Thanks!!!
Shaunte ONeal
Cashier/Receptionist
Apr 25, 2025
They did everything they could to help me and I
They did everything they could to help me and I appreciate them a lot. They made sure I left happy and satisfied!
Apr 11, 2025
Not so good buying experience.
Not so good buying experience. Sales manager made me feel bad for requesting somebody that speaks Spanish. Although sales manager did work with me, during the negotiation process, it was carried in a hostile, rude manner. Tim and Alejandro were very transparent and Authentic. Also when entering the finance office, high pressure sales tactics make the customer feel uncomfortable.
Feb 26, 2025
We had the pleasure of working with Alejandro.
We had the pleasure of working with Alejandro. He was intelligent, knowledgeable, and very pleasant to work with. He answered all of our questions and made a challenging (for us) process, very doable and fulfilling. We are very happy with our purchase.
Jan 21, 2025
Kevin provided the best customer service experience.
Kevin provided the best customer service experience. He was punctual, kind, and listened to my concerns. I will be returning to this location solely based on my experience with Kevin as I felt like a valued customer because of his service provided. Thank you, Kevin!
Santana Flower
Assistant Office Manager
Feb 06, 2025
Nick was very professional, courteous and understood the
Nick was very professional, courteous and understood the assignment. He made every step of the process and interactions very smooth. Everyone at Mazda was great and made it happen for me and my children, this location is definitely a 10 out of 10.
Jan 22, 2025
Robyn was great!
Robyn was great!!! Thank you so much for helping me and my family! You rock!
Adrian Hryniewicki
Sales
May 08, 2025
I recently purchased the Mazda CX-70 and had a fantastic
I recently purchased the Mazda CX-70 and had a fantastic experience. The vehicle is everything I hoped for—stylish, comfortable, and great to drive. A big thank you to Manager Musa for making the process smooth and professional, and to the salesperson who assisted me throughout with patience and knowledge. Their support made the whole experience even better. Highly recommend both the car and the team!
May 01, 2025
Adrian was fantastic!
Adrian was fantastic!!!!! He made us feel at ease. Also, we were surprised that we were able to have our new vehicle the same day.
DONTARIO PALMER
Service Advisor
Apr 29, 2025
Well organized and prompt with my questions and
Well organized and prompt with my questions and completing the service work required. It was comfortable experience and I will be back for more service.
Apr 22, 2025
Right after my oil change I got 1 mine up the road and
Right after my oil change I got 1 mine up the road and was stranded on the hwy for an hour waiting for a tow. The service department made it right and fixed the repair but I did hot have a good afternoon.
Johnny Perez
Lot Manager
Jan 21, 2025
Fantastic service.
Fantastic service. Inquired on a model that they had in stock. purchase and delivery experience was seamless
Jan 21, 2025
This is a place I will go for life!
This is a place I will go for life! Always helping me, being patient and very professional! Thanks!!!
Jennie Etringer
Office Manager
Jan 14, 2025
Amazing service and even greater staff.
Amazing service and even greater staff. Needed a car asap and Alejandro and Noah from Russ Darrow Metro Mazda delivered, making me feel welcomed at every step of the way and ensuring they cared for my needs. Would recomend to anyone in need of a car. 5 stars!
Erica Smiley
Sales
Apr 26, 2025
Russ Darrow Mazda was everything and more than I
Russ Darrow Mazda was everything and more than I expected. Tim Scott and Musa and his team made my experience Amazing. I was able to find the perfect car for my daughter. Our whole family are beyond pleased.
Iyonnah Towns
Cashier/Receptionist
Feb 06, 2025
Nick was very professional, courteous and understood the
Nick was very professional, courteous and understood the assignment. He made every step of the process and interactions very smooth. Everyone at Mazda was great and made it happen for me and my children, this location is definitely a 10 out of 10.
Rod Winklepleck
Corporate Director of Sales
Apr 01, 2025
This is the best dealership I have ever bought a car
This is the best dealership I have ever bought a car from! The staff is amazing and always go above and beyond!!! This was second experience here and it was even better than the first!!!! hands down the best customer service I have ever experienced. They make buying a car fun not stressful!!! Gwen is the BEST! Go buy a car from them!!