Customer Testimonials
Fantastic experience. Got the information I inquired about, got the service I needed. The reason for 4 is because under no circumstances should someone temporarily driving the vehicle adjust the positions of the seat height, lumbar support, the tilt of the backside of the seat, the side view mirrors and the rear view mirror. This is unacceptable behavior. The member of the dealership must be reminded to be considerate to other people's property.
Very special shout outs to Tim, Kevin, and Tony: they were knowledgeable, they listened to our needs, answered all our questions, and didn't push us to buy. We appreciated them so much we came back the next day after our test drive to buy! Great service all around.
Great experience buying our Hybrid from Mazda! The whole team (Tim, Kevin, and Tony) was informative, organized, and helped us get the best rate. We’re thankful for their excellent service and hospitality throughout the process!
Tony (Andres) Rivera went the extra mile to ensure I got the car I wanted. The rest of the staff were responsive. Great overall experience
Nate awesome job!
Came I. For oil change and estimate on other work since I'm at 60 k
Quick and fast oil change and they checked the important stuff on my CX-5 before winter
Does good work. Service does a good job communicating. Poor customer service and getting a hold of people was abysmal. Got overcharged and when I asked why I had no explanation. Felt like I got pushed aside or disregarded. Im a customer of 4 years and I won't be getting work done there again when it arises
best dealer ever ask dor kevin he got me i 2026 Mazda Cx-50 best deal ever
Best experienced ever with kevin thanks for the help
Best place for I car my credit not that good they worked for 6 hours to get me approved and going thanks kevin if you go ask for kevin
The worse possible. I've been working with Victor. For everything the representer says to you either on phone or in person ask for writing cause they just change their fees and words easily.
My customer service rep Nick Mudd was amazing and should receive a raise! He was most kind and understanding and didn’t try to force services on me that I could not afford. That is appreciated more than you know.
Mya was very nice
Bruce and the service technician who worked on my vehicle did an excellent job! During a routine oil change, the technician identified an oil leak, and Bruce promptly followed up to verify that the necessary repairs were covered under my CPO warranty.
Bruce also assisted me with arranging a loaner vehicle and scheduling my car for the next available appointment so the repairs could begin as soon as possible.
I especially appreciated Bruce’s communication, follow-up, and assistance throughout the entire process. He made everything much easier to navigate and ensured that I was kept informed along the way.
Bruce ... Read More DealerRater - Oct 24, 2026
General manager does not follow through on promises after begging us to change our 1 star Mazda review for their terrible service. I'll be going back to Mazda with receipts. Nice job losing future business, I'll be going to Hall for my 2027 CX-5 and recommending family to do the same.
By the way once they saw the terrible reviews we gave them, the sales people started calling non stop. They somehow got my number even though I wasn't the one to buy the car.. I literally had to block them on my phone they were so desparate 😂😂😂 if ... Read More Google - Oct 23, 2026
I had a great experience from start to finish! Nate and Tim were kind, honest, and professional throughout the entire process. They made everything smooth and comfortable, and I truly appreciated how well I was treated. I would absolutely recommend them to anyone looking for a great car-buying experience!
I had a great experience from start to finish! Nate and Tim were kind, honest, and professional throughout the entire process. They made everything smooth and comfortable, and I truly appreciated how well I was treated. I would absolutely recommend them to anyone looking for a great car-buying experience!
Jordan, Angie and Mya were incredibly helpful and never rushed us to make a decision. They were all so very genuine with us that we felt more than comfortable making a purchase of a new Mazda CX 50! We will definitely be back when it's time for our next purchase!!
Kevin is the man. He will get you right, ask for him!
Easy to schedule and flexible if you need to reschedule. Great communication before and during service. Accurate estimates of cost and time needed to complete the work. A pleasure to work with.
I would strongly recommend taking your Mazda to a different dealership for service.
I brought my vehicle in for a simple windshield chip repair. Instead of fixing the chip, they made it worse to the point that I had to replace the entire windshield.
What makes this even more frustrating is that I purchased the additional ECP warranty when I bought the vehicle specifically for situations like this. Despite that, this dealership would not honor the coverage for the windshield replacement.
I then contacted a competing Mazda dealership. They honored the coverage and took care of the windshield replacement. I ... Read More Google - Oct 15, 2026
Terrible customer experience. Ignored my follow up inquiries at the same time sending me promotional emails to purchase a vehicle. Never got any simple answers to vehicles on their lot, made me feel not valued at all. This was only at the Menomonee Falls location, not any other Russ Darrow dealer. Do not recommend.
I highly recommend this service department!
My recent experience with Russ Darrow Metro Mazda was extremely disappointing. I brought my brand-new 2026 Mazda CX-50 in for a recurring acceleration issue and agreed to an additional evaluation at Mazda’s request. They kept my vehicle for eight days, provided virtually no communication unless I called, and ultimately found nothing wrong. The loaner vehicle was dirty, had only 1/8 of a tank of gas, and was missing a floor mat. When I arrived to pick up my car, the keys and paperwork weren’t ready, leaving me waiting approximately an hour. To make matters worse, my vehicle was returned nearly ... Read More DealerRater - Oct 13, 2026
Working with Mya was great. Made sure I was comfortable with my vehicle and was very open to questions. And she put a bow on it😊
The service advisor Victor was informative and a pleasure to work with. The lube tech Eric was efficient. The manager Zoe was delightful. I recommend this dealership to everyone.
(Translated by Google) High-quality service, very friendly and they helped us a lot with everything. (Original) Servicio de alta calidad muy amables y nos ayudaron mucho con todo
(Translated by Google) For my first experience, they treated me well and helped me with everything. So I felt comfortable and confident. With Kevin (Original) Para mi primera experiencia buen trato te ayudan con todo Para que te sientas cómodo y confiable Con Kevin
Great service from Landen and Jordan
Always a pleasure
Dean the manager at Ross Darrow Mazda is a great manager.Jesus keep blessing Dean and his family 🙏🏿🙏🏿 put smiles on my face 10 star ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Great experience from start to finish. Nate in sales and mgr Jordan were patient, knowledgeable, and accommodating to my needs. I’m looking forward to picking up my used car in a few days. I would highly recommend this dealership
Had the opportunity to work with and buy out my lease today working with Mya ,she is fantastic…very caring and talkative ,definitely can recommend working with her !! Carmen L.
Once I dropped my car off, I had zero communication, I had to call the dealership to see what what’s going on. The person who set the appointment for me tested me as if I didn’t know what was talking about when I told him about the engine light. Total disrespect.
Up charging me on things that are covered under my lease and still wouldn't take care of a sensor without another $200
Great customer service!
Bruce the Service Manager has been a pleasure to work with and one of reason we have both our cars serviced there for nearly seven years.
Everyone was very pleasant. The GM, sales manager, sales person, and finance manager were all very helpful. I get taken care of every time I purchase a car from Mazda
Very dissatisfied with the service. On my latest endeavor, as I've started calling service appointments, because it's an endeavor it's not just a simple drop off and pick it up this is the thing that takes weeks at a time once I believe almost a month. On the bright side of things my ex, who I purchased the car for in my name so really I should not even be part of this conversation, is driving a brand new vehicle because hers has been in the shop so much. But would she appreciate that nooooo, she can'... Read More Google - Sep 24, 2026
Young man who took my information was friendly and knowledgeable about my car and guided me to the proper maintenance required. Video showing my car and the current condition was very good. The tech filming pointed to various items and let me know that things were ok on my car, I liked this. Checking out was quick, this was appreciated. I will keep coming back for all my maintenance requirements.
Noah Matson handled all of my paperwork when I purchased my Mazda CX-5. He was friendly, professional, and very easy to work with. I got a great deal on the Advance 5 Protection, which was a great purchase and gives me peace of mind when it comes to unexpected road hazards.
Noah also walked me through other warranty options available for my vehicle and provided helpful information so I could make an informed decision. I really appreciated that he was knowledgeable without being pushy or pressuring me into anything. He made the whole process comfortable and easy.
Noah was great to ... Read More DealerRater - Sep 19, 2026
Great service. Bruce was very attentive and communicative. They even fixed the back tail reflector, which was not something that I thought they would be able to do.
We walked in and were greeted warmly. Tim was candid with us and worked on getting us a fair price on our vehicle. He helped us see the vehicle for ourselves, and explained the specifications well. Overall, good experience as far as dealerships go, thanks to Tim.
Always professional and respectful. Great advisors and technicians. Appreciate the quick availability and fair competitive pricing.
Not happy. Took way too long to get a response. Dropped the car off at 9, never heard anything until I inquired around 130 when I was told you were just starting to look at it. Pathetic service...worse is that I now have to wait for a part. I wasted half a day with no car for no reason. And still no ETA
The service experience is unacceptable. Too many details for a text but I would be happy to talk with a service manager
Extremely disappointing experience. I brought my car to this dealership for service, which included an oil and filter change. The very next day, while driving, the low oil pressure warning came on.
I immediately called the dealership because this happened just one day after they serviced the car. Instead of taking responsibility or even offering to arrange towing so the vehicle could be safely inspected, I was simply told that they would not cover anything.
I’m obviously not going to risk driving a car with a low oil pressure warning and potentially damage the engine just to bring it ... Read More Google - Aug 21, 2026
Extremely disappointing experience. I brought my car to this dealership for service, which included an oil and filter change. The very next day, while driving, the low oil pressure warning came on. I immediately called the dealership because this happened just one day after they serviced the car. Instead of taking responsibility or even offering to arrange towing so the vehicle could be safely inspected, I was simply told that they would not cover anything. I'm obviously not going to risk driving a car with a low oil pressure warning and potentially damage the engine just to bring it ... Read More Yelp - Aug 21, 2026
Extremely disappointing experience. I brought my car to this dealership for service, which included an oil and filter change. The very next day, while driving, the low oil pressure warning came on.
I immediately called the dealership because this happened just one day after they serviced the car. Instead of taking responsibility or even offering to arrange towing so the vehicle could be safely inspected, I was simply told that they would not cover anything.
I’m obviously not going to risk driving a car with a low oil pressure warning and potentially damage the engine just to bring it ... Read More Google - Aug 21, 2026
Tim is a great salesman. Enjoy working with him. He wAs helpful and listened to my needs
Terrible experience, brought my car in and got little to no communication for the 3+ months it was in there. They reversed jumped my car and damaged it and wanted me to pay for that. Then started working on what I brought it for and many shady events happened. Including my engine ceasing and nobody could explain when it happened and I found out though a text message weeks after I approved what they diagnosed the issues to be and never informed me of any of it. I would really go anywhere else if you have the option.
If at all possible go anywhere else. My car was in the shop for multiple months with little to no communication. Years ago I had to lemon out a car and this experience was much much worse then that. After initially damaging my vehicle, then misdiagnosing, then repairing and stopping work but not informing me. I found out over a month later the my engine was ceased. They won't return your phone calls or keep you informed on what is going on and at the end of the day it will cost you a lot and it will seem ... Read More DealerRater - Aug 17, 2026
Excellent service and courteous Oil change was done in timely manner Movie of undercarriage is nice to have
They always do a great job. Pricing is fair the staff is great! I’ll keep going back.
Took my car in for an oil change check in was easy, they ask me if I wanted a car wash that I agreed to,took about thirty minutes total
Jammal was great! Really easy to work with and so nice! This was my second time buying a car with Noah in finance too- overall very nice and easy people to work with!
My go to dealership every time. Good service friendly staff clean environment. Service was fast and easy.
I was in and out in less than 30 minutes that was with a car wash
I am seriously disappointed in the service. I have had my car in so many times for the same problem. The car wreaks of antifreeze and was never cleaned. I’ve never received an email , call , nothing about any of the calls. I’m just so over this situation and the fact my car never gets fixed and just gets pushed off and dismissed. I picked my car up low on coolant and stinks.
The best dealership ever the guys at Russ Darrow Metro Mazda will get you together…. Great Customer service !!!!
I was able to get a car and not feel pushed to buy anything. It was on my terms and we worked together to get the best deal possible for me and I will always go to Landen moving forward.
Finding a car they had advertised online, I’m here in Michigan, I contact them first you get some lady who said she’s a sales rep to give her all your information. Then she said hold on. I’ll give you a sales rep who when I talked to the gentleman didn’t have any of the information so we went ahead and did that again. I was interested in paying cash for the car. (Cash meaning a check, partly from my self and part from my credit union) They informed me they “can’t” Sell cars out of ... Read More Google - Jul 23, 2026
Very professional and friendly! Kept me informed. Pleasant experience that went quick. Loved his 'little Jesus'
Victor was very professional, efficient and had exceptional communication skills. Would definitely recommend him again!
Great customer service. Service performed in a reasonable timeframe. Quick and efficient scheduling process, no complaints.
The dealership was very fast and efficient and I really appreciate the great service. I've been coming to this dealership for a few years to get my car serviced and I'm always treated with such great kindness and my car is always in good hands.
Set my terms in an email to the salesman, asked for a response to my offer and all i get is "what time can you stop in?" Nope.
I had several concerns about my new vehicle that the service technician did not have the answers to. After I got home, I noticed that the paint on my car was chipped. They also did not put a new oil change sticker on my windshield indicating the interval on which I should return for my next oil change.
I went in because the driver side done light wasn't turning on. Nick gave me a timeframe and pulled the car into the garage. I went to the waiting room and about ten minutes later he came in to get me. It works great now.
He was very thorough and kept me up to date on the status of my vehicle.
Always helpful! Really have kept my car up on a good maintenance schedule so I can keep it for the long haul.
Everyone there is courteous and professional. The communication is very clear and the work is done promptly. Bruce has always done a great job for me, and I feel well taken care of at Russ Darrow Mazda.
All of the Russ darrow Mazda employees are always friendly and efficient when handling my concerns within a timely manner.
Tim Scott was wonderful to work with. He made the process easier than I had anticipated. I was expecting the dealership additions and he did a great job explaining them. It would be nice to have a hard ceiling for price upfront, but that really is not within his control. He had a good rapport with the service department and was able to field all of my used vehicle concerns, with receipts. I would definitely recommend working with Tim and would gladly go back to him for my next vehicle.
I went in for an oil change and tire rotation. I received a video from the technician. It showed my car and him saying that he had changed the oil and rotated the tires. At home, I noticed the rim that had wheel rash on it was still in the same position right front. This meant the tires were not rotated. When I called the dealer, the underwriter checked with the service tech and indeed he didn’t rotate the tires because he couldn’t find the wheel lock. I was in the waiting room which was stamped on the ... Read More Google - Jul 7, 2026
All staff members involved were courteous also dealership was clean and comfortable never a bad experience
The service staff were very friendly and efficient. Nice area to wait, good updates good location
Always the best service. Nick is wonderful. I love my Mazda and I love this dealership.
Shady group of people. Talked to 3 people to confirm a price at 23,900 as I was driving to purchase the vehicle I get a call saying it went up 5k.
Liars and scammers. They try to upsell you the additions and protections like crazy. After they say they were gonna discout the stuff, on the final bill they dont.
Brought my 2023 Mazda CX5 in for warranty repair. Problem was solved quickly and professionally for no charge. It would have been even nicer if they washed the car. But, you can’t always get everything.
I did not receive the service I used to. I am quite dissatisfied. I’ve noticed a decline on the services over the last few years. I over the last two years the quality of the service it has definitely declined
These are some of worst sales people I've ever encountered. The customer service is horrible. The managers knew i was waiting to speak with them and sat in their office ignoring me until I just finally walked in there. You will never get my business again.
Gwen kept blowing us off and never personally getting back to to us-She could of done better!
Service was done with top quality, communication was great and they got everything done quickly and efficiently!
Got a good car. Happy with it. Drives nice and has lots of nice features.
Easy appointments, excellent service. Reasonable price for service and parts. Explains what they are going to do and the cost ahead of service.
All was done to my satisfaction. Neat and clean work shop . Will be back again