Customer Testimonials
Jalen is amazing very respectful and helpful made sure I was satisfied with my purchase. Extremely patient and well spoken
Car owner less than 4 months can't honestly evaluate!dealership i think that they will f ine
Bruce is often busy but listens to any requests of goals for service visits, (we’re often managing two cars and sometimes little kids in a dealership etc). I definitely feel like we’re in good hands with Bruce and the Russ Darrow auto mall Mazda location.
The team at Russ Darrow Mazda always take great care of me and my car! I know I can rely on them to get any job done! Thank you for always making a stressful situation easy to navigate. Bruce, Brandon, and Miguel did an amazing job on my vehicle thank you!!!
I wanna thank Metro mazda for the excellence service and patient! I went to buy a brand new suv with my parents and everything went smooth. Miled was so helpful and answered all our questions, in addition, Justin and Alejandro also helped in getting our vehicle as soon as posible! And all went very well! Thank you so much for the experience!
Nick Mudd in the service department is always a pleasure to work with at Mazda thank you again Nick!
First off I wanna say Robyn the loyalty manager went above and beyond to make my dream car possible and to make sure the process was seamless, transparent and efficient. They delivered the car from Milwaukee same day!! When Robyn walked into my house she made my whole family feel at ease with her professionalism and kindness. Also I can’t forget about Justin the sales manager you are awesome and I would recommend Mazda of Milwaukee 10 stars if I could. I live in the Madison area and any future car I will be driving down to Russ Darrow Mazda ... Read More Google - Jul 15, 2025
Excellent service, incredibly friendly and professional staff. Everything was fast, smooth, and very well organized!
I’m missing most of my covers for my hubcaps or they are damaged. The tires don’t have the caps on them and this was my first time getting my tires rotated. Then I was told my car doesn’t have any tire rotations included and I had 3 of them included.
I came in late on a Saturday, but Chris and Justin were very nice and helpful with all my questions. They stayed past hours to help me with my purchase and give me an amazing deal.
Very friendly and very informative, great for Uber ride and also helped me with a loaner vehicle. Thank you
Bruce was amazing, helpful and quick! Great experience Bruce helped me get in and out with no issues!
Pleasant experience. The service guys made everything as easy as possible. Thanks for your hard work!
The initial day was not the next experience but after going back and getting all information and working with others they were great to work with
Great service today. Quick and efficient. Why do you need fifteen words? It seems too much.
We worked with Robyn to help us replace my previous Mazda CX-5 that was totaled in a recent car accident. She gave us great information and we test drove several options between the CX-5 and CX-50. We are excited to have our CX-50. Robyn went above and beyond (even on vacation) to help us.
The service was very good and patient and the video was excellent and to my standards
Always professional and does excellent quality of work. Everyone is very respectful and trustworthy, very satisfied.
Good selection of models, top notch sales team.
Tim S. was very helpful at metro Mazda he made sure I was comfortable and satisfied. I drove off in a brand-new 2025 Mazda more than happy. Thank you Tim for your patience and all your help .
I always leave satisfied with the service and quality of the work. I appreciate the snacks and refreshments. Great job!
Just average James was nice Waited too long for answers and to complete the deal
I like that you can set up an oil change right from the app. I appreciate the service team, I only wish they had techs available on weekends for more complex repairs as my passenger window has been having issues since I purchased the car but work during the week so I haven't been able to get it fixed.
Bruce Is always very helpful and took care of my service and repair issue with swiftness and a smile.
Quick and effective service. Good communication and good price. Thank you to the team. Recommend
My concerns are always addressed quickly and with ease. I appreciate the follow up and reminders.
I bought my 2024 vehicle in because of failed sensor. Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead I got on tack on fee for shop supplies. This was an electronic sensor. When asked about supplies was told it was an automatic charge regardless of service. This at best disceptive and at worse fraudulent. She said it was on form I signed when approving work.. I never signed anything for this cost, was given a verbal quote. Even if I did sign something, if ... Read More DealerRater - Jul 2, 2025
Appointment felt quick and she was informative with my vehicle and possible up coming expenses.
Quick, efficient, and everyone was very friendly. I was in and out ona Saturday morning, no problems at all
Had a great experience with test drive and purchase. Listened to preferences and negotiated an excellent package.
Bruce was kind, honest and explained everything in such an easily understandable way helping me prioritize needs to. Thanks so much!
Tim was great!
GREAT EXPERIENCE WITH AMAZING CUSTOMER SERVICE! LOWEST PRICES BY FAR!
I am always happy with the service I am provided. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else.
I was kept in the loop each step of the way! I felt like I had perfect communication and costumer service. Thank you guys!!
Efficient, thorough, friendly - I always have a good experience at Metro Mazda! Highly recommended!
I wish I could give a negative star review. Terrible service. Shady business practice and communication is horrible. Please please do yourself a favor and go somewhere else.
Russ Darrow has always treated me with respect and honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a level of customer service that I frankly have not experienced in the past and is an absolute gem.
Pleasant attentive and courteous. We love getting our vehicles serviced at Russ Darrow Metro Mazda if Milwaukee
I wanna give a shout out to Noah , Justin and yahir They took care of me and make sure everything went smooth. They communicated properly and I left with something. I can probably say I’m happy with. I recommend you guys to go to them you definitely will be in good hands! Lashae ,
They are a very good company, they always take good care of me when I come in!!! And Tim he go above and beyond to make sure I got what I need and that I’m happy…
I was in the market for a used recent model CX-30 and located one at Metro Mazda. I drove 90 miles to test drive the vehicle. We quickly concluded a deal. All of the paperwork was done online and they delivered the vehicle to me 18 hours after I drove it. An extremely easy process. Robyn O'Donnell was a pleasure to work with.
Russ Darrow has been my favorite dealer for many years great staff friendly Bruce is great 👍
Great service all around. No complaints. Everything was explained. Would recommend to others. 10/10.
Horrible horrible customer service! Had the worst experience in my life! I will never ever buy another car from Russ Darrow!
I really like how I was kept in the loop of all the work that was being done. Sending me videos really made the difference…
Overall the dealership is great, however you had one bad apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have built as a result of this incident I chose to stay with this dealership. Quinton was AWESOME!!! Thank you for all that you did and the trust you built with me.
Great service. Peyton was very responsive to emails and requests for test driving the type of vehicles I was looking for. They even brought a car from another site to help me make my decision. Fabulous staff and trustworthy
Great work, Janea!!! Noah was great too! I recommend russ darrow metro mazda to everyone.
Great shopping experience! Peyton, Alejandro and Noah did a wonderful job getting me the car I really wanted, for a great price. Integrity is important, and these guys have it. If you need a new car or ' new to you' ask for Peyton! Thank you guys!
My car wasn’t fixed correctly...it continue to leak oil in which I now have to come back
I just want to thank Yahir for his customer service and making the purchasing of a vehicle smooth as possible, thank you Russ Darrow !
The sales associate Nathan was awesome, made sure I got what I wanted. He was prompt, and got me in and out! Definitely recommend coming here for your next vehicle.
Financing dept lies, over charges, adds products to your loan without consent. Predatory business practices against women. Do not trust ANYTHING unless your paperwork is printed and reviewed in full. Noah and Alejandro will screw you to benefit themselves. Chris the sales man is in on it all too. Beware.
All the attention was excellent and all my doubts were resolved by the agent. All the people were nice with me.
I for one surely appreciated the dealership for taking care of my automobile needs a the last minute due to my not having an appointment. I drove in and I was given a chance to be taken care of. Thank on top of a car wash..
I have always received great service at this dealership and prices are fair. Great job!
She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and nobody called me back.
Great customer service my salesman Elmedin was very helpful in areas such as information and honesty
The staff was friendly, fast, and professional. The waiting area was clean and comfortable, and the whole process was quick but thorough. Highly recommend if you want honest, efficient service that leaves you feeling confident in your car!
This shop only cares about money, not service. I was shopping for cars a couple years ago, and this shop was my first stop. The salesman was respectful, but the finance guy was a creep. He asked me to come into his office, proceeded to try to flirt with me, and then offered his weed pen to me. I left without buying a car, and purchased my Mazda elsewhere. Now, there’s a recall and extended warranty issue that I wanted to get fixed at a Mazda dealership. I called Mazda Metro and made the appointment for the repairs. I ... Read More DealerRater - Jun 13, 2025
Serive appointment was supposed to take 1 hour, 1 hour 30 minutes at most. Ended up taking over 2 hours. Only got 1 update during the course of service.
Went in for a last minute wheel alignment appointment which was more than happy they had an available slot. But upon the service I was sent the usual video (with service updates and explanations). In this video it started off with my car parked and ready to go while stating that my inner tie rod was disconnected and they had connected and tightened everything. It left me clueless as me and a certified mechanic (UTI grad) made sure everything was connected the day prior. I was able to make it to the dealership (30 mins mixed on and off the high ... Read More DealerRater - Jun 12, 2025
I was Able to schedule the day before. The Service was prompt and thorough. have a nice day
Alway's great ! No complaints - customer service is always great. Super easy and quick process
Reliable and efficient service department. I’ve been using them for over 10 years. Would recommend them!
Very thorough and quick.
A heartfelt shout out to Janae for helping us get the car we dreamed of. She was intune with what we were searching for and the amount we were willing to spend. The process of test driving and then completing purchasing papers was pleasant and not at all stressful. Janae was a sincere blessing to us and I recommend her for your car buying adventures.
The Mazda service center was excellent—clean, friendly, and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend!
The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I needed service that was going to take a few weeks to complete. Spectacular service!
Overall, the dealership is on par with others. Clear communication both in sales and service could improve. They seem to under quote then add additional costs. They lost a sale because of this. Them claimed since it was verbal price the sales manager gave it would not honor what I was quoted. The sales person was present and understood the negotiation but would not step up on my behalf. Even in service for a covered oil change, it was indicated I needed a cabin filter, showed me it would be $45 but totaled $62. They said it was a disposal fee. I ... Read More DealerRater - Jun 7, 2025
Excellent service, excellent sales and work very hard to meet me at our price. Very happy with the car
Robyn was great. Feels like they kept adding on fees because it was my first time and I was an easy target.
Service was good. No issues. Bruce was nice and up front with me. I would recommend
Great service staff! They listened to our concerns and made us feel welcome and appreciated.
Quick and personable service. They didn’t try selling me anything I didn’t eat.
Very pleasant experience, she always is welcoming and courteous. Oil change was quick and it s always great coming to your dealership
Tim provided great customer service I will recommend family and friends! Fast and easy process!
Amazing The whole experience was amazing and great. The customer service was through the roof and the best service I had
This dealership messed up the repair. 3 days later I am needing a tow because they installed the part wrong.
Everyone was friendly and knowledgeable about the entire process I’d definitely use them again😊
They delivered terrific sales and service throught the process. We are pleased with our experience
Excellent customer service. Tim Scott, the finance team, and manager, Musa, went the extra mile to ensure I got the best deal possible. Highly recommend.
Horrible experience. Not very professional. Will never do business with you guys in the future
The team at Russ Darrow is Always accommodating. It’s wonderful to work with such great professionals. Timely and great service.
Do not like the fact I had to keep calling to get an update on my vechicle. Very unprofessional. Took my car apart to fix and still ended up messing up something else . And I had to pay $200 for the diagnostic even tho it was the dealers mess up . Glad my car is finally done after all that ruckus
Everyone with whom I interacted was positively professional and personable, attentive but not pushy—high marks all around!
I like Russ Darrell Mazda there service is always great and very accommodating. Would always go back.
My contact at Mazda, GM of Sales, Musa, was very helpful, very quick to respond to any questions and made me feel very comfortable with the whole Process. Much appreciation to him and his team 🙂
Extremely pleasant and friendly team ya'll got there.. waiting area comfortable. Kept me informed every stepp of the way and also prepared me for next steps for my next service check. Appreciate all the help and unmatched service. 10/10
Very professional! Everything was done in a timely manner. Appreciate how friendly and nice the workers were.
Very disappointed sold me a car that was a lemon. Surprise bday gift for my daughter. So I returned it for a full refund after it was kept for service for over 2 weeks for an engine problem which was never fixed.
Great service every time. Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed!
I love my salesman he was very welcoming, honest and friendly smile. I would recommend him to others. I am so happy. Thank you
Helpful team with excellent customer service and support. They answered my questions and explained the benefits offered for my car lease.
I would NOT recommend Russ Darrow Mazda to anyone! Bruce was nice and professional and tried to help me with a rental so I appreciate him for that However Russ Darrow Mazda ruined my very first experience owning a vehicle they had the vehicle in service for over two weeks and the worst part is the issue still was not fixed after I picked up the vehicle the same issue I brought the vehicle in for previously the check engine light! Not to mention the mechanic they had working on the vehicle did not correct the issue and seemed to ... Read More DealerRater - May 23, 2025
She did an excellent job and taking care of the car having a service and checking in on me
I came in to have an O2 sensor replaced on my Mazda 3. I made an appointment over the phone. When I came in at my appointed time, I was told I would have to wait, might have to leave it for a few days for a diagnosis but after some time, Bruce talked to some manager that said they could do it. I waited about an hour to be told that I needed a sensor that cost 600. The mechanic needs props for replacing it without further trouble.